The GPwSI niche MVP: Setting up on your own

Burn the boats or dip your toe?

In an apocryphal story the Vikings burn their boats on arrival at the New World to force them to focus all in. Are you the type of person to act like this? Or would you feel more comfortable with a gradual exposure, keeping the option of the regular work you know and can return to?

Truth be told a viking funeral but you get the idea. Painting by Frank Dicksee

I think this is very personal and situational. I own part of a medical practice while writing this and so I want niche work to feed towards that practice. I therefore have the assurance of general work always there in the practice, which may slowly ratchet down as niche work ratchets up.

However if I was footloose and fancy free, perhaps I would prefer to set up my own shop for total control. Going all in means you can really devote all your time and energies to this one project – obviously if you other sources of funds to keep you going like savings, partner or a part-time job elsewhere that allows you to focus purely on developing this new niche.

Nope, I’m out of here – setting up on your own

Maybe you just really want a break and a chance to set up on your own. This can be a way to ensure you dedicate your efforts to the one thing – this new niche. This ensures you have very clear differentiation from a seeing-all-comers GP clinic and get known for just this work. You will not have a regular patient trying to squeeze their husband in for a BP check or just the drivers licence form during the niche work you need to focus on. Setting up on your own allows very specific clear branding, marketing and price setting which is only around your niche.

Having a clean break and setting up by yourself also ensures it is very clear that you own all the intellectual property, databases and patient list. This could be less clear working from an existing clinic. This is important if we think long term about selling your niche or business to retire or move on to the next thing. This is why looking at your service contract is important. In older service contracts that were probably more employment models, there could be clauses about the practice retaining intellectual property and geographical restraint of practice if you left. However with the changes to Payroll tax and the improved focus on tenant doctor models being finessed with better agreements, your tenant doctor agreement should not discuss IP or geographical restriction, for fear it turns you into a deemed employee and therefore makes the practice liable for payroll tax.

Costs of setting up your own niche practice

Setting up on your own may of course have increased costs compared to starting where you are. You will need your own technology, software stack, and place to work. You may need to employ people (administration, nursing). You will need a way to get paid and banking and reconciliation software to allow business banking and tax reporting. You may need to buy specific equipment, some so expensive that you need chattel loans to support you. These costs relate to some of what I discussed in the training/costs section – are there some calculations you can devise that assess what revenue you need from patients to make this all worth while? If you are going to need a loan, the bank will want to see a business plan that surveys the current area/market, expected revenue, opportunities for growth and assesses risks.

The GPwSI Niche MVP: Inside a current practice, or on your own?

Where do you see yourself seeing niche patients? Is this work going to grow out of our exisitng clinic? Is this work going to be at a larger dedicated facility – emergency, cardiac testing? Are you going to start your own bricks an mortar practice? Are you going to start a mobile service – visiting nursing homes, new mothers? Are you going to have a fully virtual service like coaching, mental health, health advocacy?

Bricks and mortar
Bricks and mortar? Or the new digital real estate?

Sometimes the answer is obvious – an interest in correctional medicine is going to be at a jail. An interest in emergency medicine is going to be at hospital of some type (although technology is changing this – look at the Virtual ED work the Northern Hospital in Melbourne is doing). Getting involved in cardiac stress testing, tiltable testing or sleep studies is going to be at a facilty with these types of infrastructure. A surgical niche is going to need an accredited clean and safe location, maybe with the ability to process and sterilise instruments. After this however, things can get more flexible and ripe for innovation. One of the great things to come out of the covid pandemic was the more rapid adoption and confidence with telehealth. Many niche practitioners are now working purely on a remote basis for their niche, from home, practice or from a co-working space.

There are real benefits to starting in your existing practice

Working in your existing practice speaks to the the MVP idea – the walls, heating, power, software, booking and billing software is all there and working so you can focus on the niche and bringing in your ideal patient. There is already a safety net here as well – even though you may not feel delighted with seeing all comers with coughs and colds, paperwork and GANFYD requests, it is a reliable income that can sit there propping up your cash flow while your niche builds. There are also doctors in the practice who are easy to reach to educate about your developing niche and send patients to you. Reception can direct these patients to you. These patients are also warm contacts – they hopefully know, like and trust the practice and so will be happier to come to you as the new skin cancer doctor rather than be interested in seeing someone unknown at the Mole Photography clinic down the road.

Your own clinic will have a lot of processes and databases already – address books, results management, recall systems, billing systems.

Depending on how pro-active your clinic ownership team is, there could be funding to support a new website, equipment or marketing. Caution there that they may feel they own any marketing or website assets created which would be difficult if you wanted to set up on your own and move on.

The exisiting practice will have a physical location and therefore is perfect for Google My Business listings which is important for obtaining reviews. Although not impossible, this is harder with virtual clinics.

Problems with developing a niche in the existing practice?

There are downsides to developing a niche in your own clinic. Chief here can be differentiation and blurring of roles. You start offering your niche in MHT, but consultations blur with the pt also asking for this carer form to be completed. You set your prices to reflect the extra work you have done to develop in a niche but your regular patient does not see the value in paying you for this time and tries to shoehorn every thing into a regular appointment. You are trying to develop patient aids, website to support your niche but keep getting interrupts for Mr K’s webster pack prescriptions.

You can get around this, often by compartmentalising the work – for examples skin checks are only on Saturdays. This may require a new clinic to be set up in your booking system to only allow this one type of consultation at this time. You may want to have discrete pricing and time for your niche – “new peri-menopause appointments are 40minutes and cost $266”

One thing the booking systems don’t seem to be able to offer so far is quaratining your calendar screen for different sorts of appointments. So on a given Tuesday morning, cough and cold patients can book all the slots and your ideal patients may not be able to book in.

There could be marketing differentiation problems as well. Local SEO is greatly aided by Google My Business profiles. If the original clinic owns the GMB profile for that address, are they going to be happy with you establishing a GMB profile at the same site (it can be done, just needs buy in by the original practice).

Google My Business logo

Reviews on Google are essential. Will the main practice allow or set up a GMB for your niche area so that reviews can accumulate there, separate to the main clinic. If doing this you need a way to prompt/ask patients for reviews that only relate to your niche set up, not the main clinic. Some of the automated review requesting systems like HotDoc will send a SMS after the apptointment, asking the patient for a review – this will link to the main clinic google listing. So if you desire reviews for you niche service at the same location, you will need a QR code or link that takes the patient to your niche review GMB, not the main clinic. You may need to ask the main clinic to turn off their automated review asking service.

If there are expenses – marketing materials like website, Facebook or Google advertising, equipment who is paying? Who is claiming the business cost in tax? Who owns the intellectual property you have developed in patient information, workflows, videos? This is important long term if you move, the main practice sells or you want to sell your niche.

The GPwSI/GPwER niche MVP

How

Okay, you have decided that this niche is worth pursuing – what are the next steps? How can you move from the regular consulting life to create some space to build this new venture?

Let’s talk about the bare necessities to get going, where (usual practice, remote, standalone), training or accreditation required, costs and technology stack

The MVP

The Minimum Viable Product – a term invented or popularised by author Eric Ries in his book the Lean Startup. What is the simplest form that allows you to get moving and serving people in your niche? An MVP is important as it allows you to explore this area without great loss if it turns out not be for you, or offer the rewards you imagined.

Book cover of the Lean Startup by Eric Ries

When I was transitioning from rural practice burnout to urban practice I tried on a couple of areas to see if there was a fit for me. This was around in situ simulation and Point of Care Ultrasound. My websites from these projects are still up albeit with very infrequent updates! I tried on these areas like a new outfit but found that they did not offer me enough – interest, reward or challenge. I tried these ideas while still working in my main general practice and stopped them before receiving any income related to either area.

The MVP idea prompts you to think about how to get going with this project without unnecessary trims and finery. You don’t need a wrapped car or a bespoke linen business card – you need a web presence, a way for patients to be booked, seen and billed. Another idea taken from the same startup world as Eric Reis is fail fast – the idea that you test an idea and if it breaks you end it quickly and move on to the next idea. I have previously had websites and was focusing on in situ simulation in general practice and Point of Care Ultrasound in GP, but areas that I started developing but did fit me. Thinking about this relates to the ideas above where you thought about what success looks like. Is it worth setting a time or budget you will give yourself to try this niche before pulling the pin and exiting to the next opportunity?

Niche Case Study – New Skin Clinic – domain name

What are we going to call the new clinic? We want it to be obvious and we want it to be separate to the main clinic website. Why is this? I feel there is more clarity with having a stand alone website. It allows clear messaging, maybe different branding appearance, maybe different pricing structures.

So I created some names. I then checked these against a web host to see if they were available. I discarded the ones that were already in use or not available and this sheet lived in a tea room for a couple of weeks until we had a winner.

My approach is to register the domain name myself. If you are using a full service website builing service like Wix, Squarespace or other, they will also offer to register the domain name for you.

As I have a few domains, I just keep them all together at one site. I use GoDaddy but others I’m sure are great. If you name uses .com.au you will need an ABN. The ABN does not have to be directly related to the new niche website, I presume it is just to ensure you are a genuine Australian entity.

Super! We now have a name and have the domain. What to do with it? We can use the domain to create an email and a website.

For the website you need to decide if it will made for you versus crafted by you. This depends on your time, funds and inclination. I have made simple websites using WordPress themes. Design is not my strong suite however so things are functional but not the most beautiful. For the skin clinic website I paid to have it made, but with maintenance and hosting organised by myself. Other website providers will be full service – building and maintaining for you. For my vasectomy website which needs to look great and work well, I paid for building, hosting, maintaining and ongoing updates.

This website is built in WordPress, hosted at Relentless Hosting. Really it is all about what you start with, what you know a bit about.

I do think the more you control yourself the better off you are. Software people talk about platform risk – that you go too far in with one provider and all your eggs are in their basket. This also applies to whether you or the practice should build this. Again I champion you having all the control and Intellectual Property. Do check any service or tenant agreement you have with a practice about IP and who holds it.

I would caution against spending thousands on a huge website – we want a Minimum Viable Product – something to get out there soon, test the waters and see what happens.