The GPwSI niche MVP: Setting up on your own

Burn the boats or dip your toe?

In an apocryphal story the Vikings burn their boats on arrival at the New World to force them to focus all in. Are you the type of person to act like this? Or would you feel more comfortable with a gradual exposure, keeping the option of the regular work you know and can return to?

Truth be told a viking funeral but you get the idea. Painting by Frank Dicksee

I think this is very personal and situational. I own part of a medical practice while writing this and so I want niche work to feed towards that practice. I therefore have the assurance of general work always there in the practice, which may slowly ratchet down as niche work ratchets up.

However if I was footloose and fancy free, perhaps I would prefer to set up my own shop for total control. Going all in means you can really devote all your time and energies to this one project – obviously if you other sources of funds to keep you going like savings, partner or a part-time job elsewhere that allows you to focus purely on developing this new niche.

Nope, I’m out of here – setting up on your own

Maybe you just really want a break and a chance to set up on your own. This can be a way to ensure you dedicate your efforts to the one thing – this new niche. This ensures you have very clear differentiation from a seeing-all-comers GP clinic and get known for just this work. You will not have a regular patient trying to squeeze their husband in for a BP check or just the drivers licence form during the niche work you need to focus on. Setting up on your own allows very specific clear branding, marketing and price setting which is only around your niche.

Having a clean break and setting up by yourself also ensures it is very clear that you own all the intellectual property, databases and patient list. This could be less clear working from an existing clinic. This is important if we think long term about selling your niche or business to retire or move on to the next thing. This is why looking at your service contract is important. In older service contracts that were probably more employment models, there could be clauses about the practice retaining intellectual property and geographical restraint of practice if you left. However with the changes to Payroll tax and the improved focus on tenant doctor models being finessed with better agreements, your tenant doctor agreement should not discuss IP or geographical restriction, for fear it turns you into a deemed employee and therefore makes the practice liable for payroll tax.

Setting up on your own may of course have increased costs compared to starting where you are. You will need your own technology, software stack, and place to work. You may need to employ people (administration, nursing). You will need a way to get paid and banking and reconciliation software to allow business banking and tax reporting. You may need to buy specific equipment, some so expensive that you need chattel loans to support you. These costs relate to some of what I discussed in the training/costs section – are there some calculations you can devise that assess what revenue you need from patients to make this all worth while? If you are going to need a loan, the bank will want to see a business plan that surveys the current area/market, expected revenue, opportunities for growth and assesses risks.

Niche case study – Skin Clinic Website

For us, our new skin clinic is inside an existing medical practice. This existing practice has a website. However for clarity, differentiation and SEO reasons, we created a standalone website for the skin clinic.

We are doing this as owners for these reasons however if you are not an owner then setting up your own website is still an excellent idea for a number of reasons: You have control of design, you have control and ownership of intellectual property (check any work contract!) and it gets you familiar with working on websites. You need some basic skills, even if you have the website built for you.

Next you have to decide about self built, self built using a theme or paying to have it built. I have done all three. The first version of my vasectomy website was built from a theme and worked okay, once numbers built up a bit and I wanted to compete with the big players however I paid a decent amount of cash ($7000 four years ago) for a great looking site. I built the first version of our practice website from blank WordPress, had it re-built professionally which did not help and now run a slighly improved version of the re-built website. For our skin website I paid for it to be built from a company suggested from social media.

Image of our skin clinic GP niche website
Our new skin clinic website home page

Which option is right for you? If you have the time, creating the website, even one that uses a template like WordPress, Square or Wix will give you the best understanding of how a website works. Like knowing how to use Word or Excel, I think these are great basic skills.

For my first vasectomy website, I went to a conference, skipped most of the lectures and stayed in my room and wrote the website over a weekend!

If your project has the budget, paying for a developer to create the website can result in a good looking website, at the expense of money but also time – there will be lots of backwards and forwards with the developers reviewing, editing.

I would suggest getting going is the most important thing so champion creating a site from one of the services like WordPress/Wix/Square to get you going, get some income coming in and if needed you can pay for a better version down the track.

AI builders? Watch this space with machine learning enabled website builders – Bubble, Webflow and other that are coming along that will hopefully continue to reduce friction with building a site (although introducing platform risk – that your website is tied to their service and fees).

Niche Case Study – New Skin Clinic – domain name

What are we going to call the new clinic? We want it to be obvious and we want it to be separate to the main clinic website. Why is this? I feel there is more clarity with having a stand alone website. It allows clear messaging, maybe different branding appearance, maybe different pricing structures.

So I created some names. I then checked these against a web host to see if they were available. I discarded the ones that were already in use or not available and this sheet lived in a tea room for a couple of weeks until we had a winner.

My approach is to register the domain name myself. If you are using a full service website builing service like Wix, Squarespace or other, they will also offer to register the domain name for you.

As I have a few domains, I just keep them all together at one site. I use GoDaddy but others I’m sure are great. If you name uses .com.au you will need an ABN. The ABN does not have to be directly related to the new niche website, I presume it is just to ensure you are a genuine Australian entity.

Super! We now have a name and have the domain. What to do with it? We can use the domain to create an email and a website.

For the website you need to decide if it will made for you versus crafted by you. This depends on your time, funds and inclination. I have made simple websites using WordPress themes. Design is not my strong suite however so things are functional but not the most beautiful. For the skin clinic website I paid to have it made, but with maintenance and hosting organised by myself. Other website providers will be full service – building and maintaining for you. For my vasectomy website which needs to look great and work well, I paid for building, hosting, maintaining and ongoing updates.

This website is built in WordPress, hosted at Relentless Hosting. Really it is all about what you start with, what you know a bit about.

I do think the more you control yourself the better off you are. Software people talk about platform risk – that you go too far in with one provider and all your eggs are in their basket. This also applies to whether you or the practice should build this. Again I champion you having all the control and Intellectual Property. Do check any service or tenant agreement you have with a practice about IP and who holds it.

I would caution against spending thousands on a huge website – we want a Minimum Viable Product – something to get out there soon, test the waters and see what happens.

You can’t sell a secret

“you can’t sell a secret” have you heard that saying before? I have been surprised before when a regular patient has mentioned that they went elsewhere an extra service that our clinic offers. This is no fault of the patient but ours – we were not clear to the patient what services we offered.

I heard this first on a podcast with Nathan Barry who created ConvertKit

If you offer extended skills and special interest care in your clinic, patients much prefer to stay with you, you just have to tell them about the service!

At our practice we have had two new doctors join who would like to expand their skin cancer care work. I have been working on this, using some of the ideas from promoting my vasectomy work. We have been updating Google My Business, we are creating a stand alone website and have been active in the montly newsletters about skin checks.

I have been surprised, although maybe I should not have been that patients I have seen for years have mentioned they are going to book for the new skin check clinic, never having asked me. I obviously had not offered this, not made it clear it was something we could easily do and so the patient did not see it as part of the menu of services they could get from me.

How to help the patient know your offers? There has to be multiple reminders – on your website, on your booking system, posters, newsletters and push notifications like SMS or in-app, depending on your booking system. If other doctors refer to you for your niche there needs to be clear information for them about what you offer and the reminder you will send them back to the original doctor when the task is completed. Lots of letters back help here.

The patient is not you – just because you think email marketing, social media does not work or is annoying, the patient does not need to think this. The patient has a problem and wants to be provided with the solution.

How will you make it crystal clear what you offer?